The Perils of Metrics

"Whether it’s unpaid time waiting around at the beginning or end of a shift, spending time on tasks that are unavoidable but don’t officially count, or being forced to absorb the costs of uncertainties like weather delays and sub-par sales, workers are paying the price for new technologies of measurement in the workplace."

http://www.psmag.com/business-economics/the-future-of-work-what-isnt-counted-counts